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  1. 若您不清楚您的計劃屬於一般保險還是人壽保險,最快的方法是在 FWD eServices 流動程式上輕鬆查閱,或可以瀏覽客戶服務專屬網頁,亦可以致電 3123 3123 與我們聯絡。

  2. 保險自己claim 唔洗驚! 無論何時何地,您都可以使用我們的 FWD eServices 應用程式自信地管理您的保險理賠。 通過消除繁複的程序和文件,您可以安心專注自己的需要。

  3. 甲部 - 由被保人或索償人填寫. For any query while completing this form, please refer to the Completion Guideline or your adviser/intermediary. 填寫時若有疑問,請翻閱填寫指引或與閣下之理財顧問/中介人聯絡。. Policy No. 保單號碼. Type of Claim Hospitalization Claim Accident Claim賠償類別 住院賠償 ...

  4. It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3344. Send us your claim within 90 days Please fill out and submit the

  5. Online Personal Insurance Claims. Making insurance claims fast and easy. Check your cover. It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app, and you can also check our network of hospitals that offer cashless medical treatment. Download FWD eServices app. Want to make a claim?

  6. Instructions . Claim for Outpatient Benefit must be submitted WITHIN 90 days from the date of consultation/treatment (unless otherwise specified in the policy). Please attach the original receipts issued by the doctor or certified true copy of receipts issued by other insurers (applicable to such claim already reimbursed by another insurer).

  7. Whether it’s for an insurance service or your claim, download and fill in the form you need, and let us help you now!

  8. Manage your insurance claims confidently with our FWD eServices app, anytime and anywhere. By eliminating complicated procedures and paperwork, you can now focus on your needs and enjoy peace of mind. Insurance self-claims can actually be easy and

  9. Claim Form. Please complete and return this form with the supporting documents (see “Claims Document Checklist” on page 2) to FWD Life Assurance Company (Hong Kong) Limited / FWD Life (Hong Kong) Limited (wherever applicable) ("FWD Assurance") at P.O. Box 69465, Kwun Tong Post Office, Kowloon, Hong Kong.

  10. You may call our Service Hotline for a Claim Form or download the relevant forms from our Company website. Simply mail the completed form with required documents to our Claims Department for assessment.

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