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3. 【慎防偽冒電郵、網站及懷疑詐騙電話】 近日發現有偽冒香港寬頻的月結單、詐騙電郵及可疑網站，要求客戶提供個人資料，以作繳費 / 退款安排，或用以進行網上問卷調查及網上抽獎遊戲。另有詐騙電話偽冒香港寬頻身分，跟進賬戶事宜以盜取客戶個人資料。
所有使用 now 寬頻電視、網上行、eye多媒睇及家居固網服務的個人客戶，只需要撥打1000，即可以獲得一站式客戶服務及支援。 兩條客戶服務綜合熱線，因應客戶的需要，並從客戶的角度出發而設計了各自的IVRS（交互式話音回應系統）流程。
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