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Help. Get in touch, we're here to help. Find support, contact your local Qantas office, provide feedback and more. Find answers to frequently asked questions and popular topics. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Skip to Main Content.
Join Qantas Frequent Flyer or subscribe to Red Email today. Find answers to your Manage Booking questions. From seat selection, change flights, upgrade flights, meal selection and more.
When booking a flight on qantas.com, you can find the fare rules by clicking on the fare name in the search results table. You have the option to compare the rules of different fares for the same flight. For bookings made through other channels: Contact your local Qantas office. View conditions for oneworld round the world fares.
Yes, Points Plus Pay lets you choose how you pay for your booking with a mix of points and cash to suit you. Points Plus Pay can be used on any available seat across Qantas, Jetstar and partner airlines available on qantas.com. To pay for your booking with Points Plus Pay, login to My Account before searching for your flights.
Answer. To choose your seat during online check-in, follow these steps: Retrieve your booking by logging into the Manage booking or Frequent Flyer Login section on our website. If you're eligible, you can check in online from 24 hours up to 90 minutes before your international flight's departure time, or from 24 hours up to 30 minutes before ...
View or redeem your Flight Credit to pay for a booking online by: Selecting the ' Use Flight Credit ' or ' Manage booking ' tab on the homepage. Find My Credit can help locate Qantas or Jetstar travel credits. Enter your Flight Credit reference (booking reference) and last name. Once your Flight Credit information is displayed, click on the ...
Wheelchair Assistance: You can request wheelchair assistance online by visiting the mobility assistance section on the Qantas website. Note: Special requests must be made at least 24 hours before scheduled departure. Other conditions apply. Not all requests can be met, so you may wish to contact your travel agent or local Qantas office.
by selecting My account from the Frequent Flyer menu at the top of the page. The log in box will also appear when you visit any secure Frequent Flyer pages. In the log in form, once you enter your last name, Frequent Flyer number, PIN and select 'Log in', a pop-up will appear to advise you that an SMS with a verification code has been sent to ...
International - You can check-in online from 24 hours up until 90 minutes before your flight departure. Customers who require special assistance, unaccompanied minors or large groups, please make yourself known to a Qantas Team member who will be able to assist you with the check-in process when you arrive at the airport. Auto Check-in.
Answer. If your baggage isn't available on arrival and we haven’t contacted you, please submit a report so we can start tracing your baggage. There are time limits for lodging a delayed baggage report. Visit Baggage Services for information on who to contact and how to report it. You'll need to provide your booking reference, contact details ...
