搜尋結果
Start a request within 24 hours. If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund or request to cancel your reservation for a full refund.
For any other safety issues, you can always reach us through our dedicated 24-hour Safety Line. Contact us by phone, email or chat. If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request ...
If you missed your 24-hour window to accept a guest you want to host, no worries: Ask them to send new request and throw in a special offer for good measure. Please note: Airbnb can block your calendar if you haven’t provided all the information required for your account. You have 24 hours to accept or decline a trip request before it expires.
What a declined reservation request means. The Host declined your reservation request. Find out more about why Hosts may decline reservation requests. If your request expired and you’re still interested in booking the Host’s place. Things come up, and the Host may have missed your reservation request.
Payout troubleshooting. How-to. How to know if your payout method is working. You can check if the status next to your payout method is Default, Pending, Error or there’s no status listed (meaning it’s verified but not… How-to. What an adjustment on your earnings means.
If your Host believes that you’re responsible for damage, missing items or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Centre. You’ll have 24 hours to respond. If you pay the full amount, the request will be closed.
We’ll let you know by email if you've gained, retained or lost Superhost status. Since assessments happen throughout the 12-month assessment period, we recommend you track how you are doing. Where to track your status
