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Double-check the billing address, ZIP code, and phone number of your credit or debit card. Make sure the payment method is accepted in your area. Check that your payment method has been confirmed. Contact your bank or financial institution to find out why your card might be getting declined. This can happen for a number of different reasons ...
Editing, removing, or adding a payment method. If an existing payment method on your account is incorrect (e.g. an expired credit card), you can update it or add a new payment method.
Who is eligible for emergency stays through Airbnb.org. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.
Change the number of guests on your reservation. You can add or remove guests from your reservation by sending your Host a trip change request before or during your stay. You may be charged….
We'll automatically send your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to you—it all depends on how you paid and where you live. When you’ll get your refund. Find out when your refund arrives, and how it may take longer depending on your payment method and region. Automatic refunds.
We take steps to protect the Airbnb platform's integrity and mitigate the risks and losses associated with fraud, scams, and abuse by taking action against violators.
Changing or cancelling a reservation. If you'd like to make a change to a confirmed reservation, you can! All you need to do is submit a trip change request to your Host. If you’re curious about other things, like how to cancel, figure out refunds, or understand cancellation policies, you’re in the right spot.
