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Here are a few things to know. When you can cancel or withdraw a request. First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel and you won’t be charged for the reservation or the service fees. How to cancel or withdraw a request.
Confirmed reservations. As a Host, you can change the price of a confirmed reservation by sending your guest a trip change request. If the guest accepts the request, the reservation will be updated and the guest will be charged or refunded if necessary. If they decline or don’t respond, then the reservation will stay as is.
How-to. •. Guest. Getting charged for damage. Accidents are rare, but they happen. If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away. Your Host can send you a reimbursement request in our Resolution Centre to cover the cost of the damage, and you’ll have 24 hours to respond. In this article
How-to. •. Host. Changing or cancelling your guest’s reservation within 24 hours of check-in or during their stay. Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options. Reservations become active 24 hours before check-in.
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