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12 articles · 1 video. Using scheduled messages to save time. Automate your guest communications from check-in to checkout. 2 min read. Create a guidebook to share your local tips. Help guests get to know your area with a custom digital travel guide. 1 min read. Using quick replies to save time.
Updated 3 May 2023. Download the templates. Communicating effectively with guests is the first step toward a positive guest experience. As a Host, you help guests feel comfortable and can encourage good reviews by communicating clearly and promptly from the moment they express interest in your space until after they’ve checked out.
Contact info and feedback. How-to. Get help or contact Airbnb Support. Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during or after a trip. How-to. Share your feedback about Airbnb. Use our form to give feedback about how an Airbnb feature works or to report a bug. How-to.
How-to. •. Host. Changing or cancelling your guest’s reservation within 24 hours of check-in or during their stay. Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options. Reservations become active 24 hours before check-in.
2020年11月18日 · Create a house manual. Keep it short and easy to understand. Include the Wi-Fi password first. Discover more in our complete guide to setting up a successful listing. 'How do I connect to the Wi-Fi? Where’s the thermostat? Which remote does what?' These are just a few of the questions guests might have while staying in your space.
4 Jun 2024 - Entire home for $340. Located at the beginning of the M11, between Port Phillip and Western Port Bays, Penlink Lodge is the perfect base for exploring the enchanting Mor...
Guide. •. Experience Host. Changes and cancellations. If you or your guest needs to cancel or update a reservation, we’ve got you covered. We’ll help you navigate any cancellations or alterations, and explain what happens when changes are made. Processing cancellations. Plans change, and that’s okay.
