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Stay up to date: Check for software updates that protect you from security risks. Install a trusted antivirus: Get help detecting, preventing, and removing common viruses—and other types of cyber attacks.
How-to. Security deposits. Hosts aren’t allowed to charge guests a security deposit through our Resolution Centre or outside the Airbnb platform. Instead, we inform guests at the time of booking that their payment method may be charged if they cause damage during a stay.
How identity verification works. We require primary Hosts, Co-Hosts, and booking guests to be verified for all stays on Airbnb. Certain Airbnb Experiences may require identity verification as well. Verifying your identity means verifying certain personal information, such as your legal name, address, phone number, or other contact details.
Experienced guests. At Airbnb, we want to help make hosting easier for all our Hosts—and we’re always identifying ways to help make our community as secure as possible for everyone. That’s why we're introducing a new feature in our listing setup process: experienced guests.
These messages are designed to trick you into providing confidential information, and may contain malicious software (malware) designed to access passwords and contacts. Travel scam: Someone offers a great deal if you pay by wire transfer, then fails to
Verifying your listing. Guests shouldn’t have to worry that a listing is fake or isn’t where it says it is. That’s why we’ve built a new system to verify listings on Airbnb. To verify a listing, Hosts will need to demonstrate that the listing is a real home, at an accurate location, and that they have access to that location.
How-to. Update the Airbnb app. For the latest and greatest Airbnb app, head to Google Play or Apple App Store. Troubleshooting. First, make sure your device is up to date. Then try uninstalling and reinstalling the app—an outdated version might be causing problems.
