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  1. To continue using Octopus services, customers should transfer their Anonymous On-Loan Octopus to Mobile Octopus* or replace it with a new physical Octopus at an Octopus Service Point as soon as possible.

  2. 由2020年6月中開始,八達通會恆常地分批更換於2002年及其後發出的租用版八達通,每批八達通提供最少三個月的通知期,並會在通知期內加設特別的「嘟~嘟嘟」拍卡提示聲響,提醒用戶其租用版八達通需要更換。. 用戶應儘快將需要更換的租用版不記名八達通 ...

  3. You can check your Octopus via the Octopus Card Replacement website or the IVRS (Interactive Voice Recording System) by entering your card number. In addition, if the Octopus is due for replacement, you will now see a message saying it must be replaced, when you tap the Octopus at any Octopus Service Point. 5.

  4. Replacement Procedure. On-Loan Octopus card replacement programme is applicable to Anonymous Octopus and Personalised Octopus. An Anonymous Octopus has no name on the back, while a Personalised Octopus has the name and / or photo of the cardholder printed on the back.

  5. Replacement Procedures for Personalised Octopus. After registering on Octopus website and receiving a new Octopus, please bring the old and new cards to Octopus Service Point. Press “Card Replacement” on the main menu, then place the Octopus to be replaced on the right reader with indicator light on.

  6. 登記更換個人八達通. 1 步驟 1. 2 步驟 2. 3 步驟 3. 4 步驟 4. 個人資料詳情 (作核實用途) 如你已更改姓名,請致電八達通顧客服務熱線:2266 2222以作特別安排,請勿填寫此登記表格。 你需提交(1)更改姓名文件(2)具新姓名的身份證的影印本。 請勿登記機場員工之個人八達通 (請攜同機場員工個人八達通親臨 任何機場快綫客務中心 辦理更換新卡手續) 使用指定型號的流動裝置的用戶,可把需要更換的租用版八達通( 指定卡類別除外 ),轉換為 手機八達通 ,而不需要更換新實體卡。 請 按此 了解有關詳情。 * 此欄必須填寫. 資料更新. 如聯絡資料與記錄不符,本公司將更新有關記錄。

  7. Check Your Octopus Card. Check to see if your Octopus Card needs to be replaced and whether it will be subject to Overdue Replacement Administrative Fee by entering the Octopus number. * Indicates a MANDATORY field. Verification Code * Please enter the Verification Code to confirm your request.

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