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Dispute Resolution. You may initiate a dispute request via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment.
How do I know the order is executed or rejected? You can enquire the status of your orders through “Order Enquiry” page or enquire the same via our Securities Services Trading Hotline. Below is the order status description: Note: Action in the bracket of the order status indicates the action status raised by the customer to the order.
Electronic Bill Presentment and Payment Service (EBPP) enables Standard Chartered Online Banking customers to register, receive, view and pay bills anytime and anywhere via the Bank’s internet banking, achieving a more effective management of all bills and payments without any geographical constraints. Back to top.
The working hours of Chat with Live Agent will be from 9am to 9pm (Monday to Friday) / 9am to 6pm (Saturday). During non-working hours, you may also leave an offline message with details, Live Agent will get back to you on next working day through text chat. Back to top.
whether your email settings have caused any email sent by us to be filtered as spam/ junk mail. whether the email address which you have registered with us is up-to-date. If in doubt, please call our Customer Service Hotline below. Priority Banking (852)2886-8866. Premium Banking (852)2886-8877.
Online Banking and SC Mobile (for credit cards only) Login to Online Banking or SC Mobile. Click “Help & Service” for Online Banking; “Services” > “Service Request” for SC Mobile. Click “Card Management” > “Report Lost/Stolen Card”. Select the cards you wish to report as lost.
Malicious links or attachments in phishing messages are designed to steal your banking details or infect your mobile device. Never click on hyperlinks or download attachments in unsolicited emails or texts.
