搜尋結果
Active Listening skills call for quieting the mind and engaging fully in what is going on around you. The following active listening activities are ordered by the level of skill required, so start from the top and work your way down the list. Spend more time on the level that challenges you until you can master it.
- Distractions
- Attachment to Personal Beliefs and Values
- Misinterpretations
- Overcoming Barriers to Effective Listening
We get distracted by what is going on outside (our surroundings) and inside ourselves. What’s outside that distracts us while trying to listen to someone? Noises, temperature, or what other people are saying or doing. What’s inside that distracts us from listening to someone? Thoughts, thoughts and more thoughts. Thoughts as memories, judgments, op...
Our personal beliefs and values are dear to us; they're an integral part of our point of view. We tend to find facts and evidence that support our views and we dismiss anything that weakens them. Over time we find that we’ve developed a strong bond to our point of view, we may be proud of our views and defend them if need be. Sometimes we may get i...
When we add an interpretation to what someone's saying or doing, we introduce possible errors in communication. When the message is clear and obvious, our interpretation may be correct, and we feel justified in continue to interepret what others say. We may even congratulate ourselves in being so good at guessing what others’ intentions are behind ...
• When you find yourself getting distracted with either internal or external noise, pay attention by being mindful. • When you discover any attachment to your point of view, ease up on the attachment or completely let go of it. Become curious about other points of view. • When a speaker says something unclear, avoid misinterpretations by asking the...
Small group communication takes place among members of a department, committee, task force, work group, board, project team or any other small groups brought together by a common purpose.
Formal Communication - Rules of Engagement. Formal communication in organizations has rules, some of them spelled out and some of them unspoken. The explicit rules include: Go through channels. Adhere to orders and direction coming from above. Escalate problems as needed going through your chain of command. The unspoken rules include:
This communication barrier is built when people start rehearsing what to say next and stop paying attention to what's being said now. We are all guilty of this at some point or another. We tune out what people are saying and start thinking what we're going to say next.
The easiest way to answer this question is to contrast good and bad communication, as in the comparison chart below. To understand the comparison chart, all you need to keep in mind is that communication consists of a message sent by a sender and received by a receiver. Poor v. Good Communication Comparison Chart.
The greatest barrier to effective communication is Poor Listening Skills: People not listening or not being present to the what's being said. If both parties are listening poorly or not listening, miscommunication is likely to occur.
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