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You can ask the Host to fix the issue, request a refund of the cleaning fee, or, for severe issues, you could request to cancel your reservation for a full refund of the remaining nights. Wait for a response: If your Host declines or doesn’t respond, you can ask Airbnb to step in to help. Airbnb will refer to the Rebooking and Refund Policy ...
Health and safety requirements for Airbnb stays. During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both Hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control.
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
Tap Messages. Find the reservation message from your Host. The reservation status is shown within the message thread. A confirmed status means you’re good to go! You’ll receive an email saying so, along with a text (SMS) and a push notification if you have those set up. Learn where to find your confirmation code.
2022年5月31日 · Note: As of May 31, 2022, we have updated COVID-19 coverage under our extenuating circumstances policy: • For reservations made on or after May 31, 2022, the below COVID-19-related circumstances are no longer covered. Instead, the Host’s cancellation policy will apply as usual. • For reservations made before May 31, 2022, the below COVID ...
You should contact a landlord-tenant attorney or your local county courts to learn more about eviction laws where you live, as they may affect your ability to evict a guest who overstays a monthly stay. In some jurisdictions, guests may establish rights as a tenant after a month, so we encourage Hosts to be knowledgeable about their local laws.
2022年11月16日 · Reinforcing respect for your home. Ground rules require guests to treat your home like their own. Guests should not leave your space in need of deep or excessive cleaning, such as carpets soiled by pets. If guests cause damage that’s beyond normal wear and tear, we expect them to work with you to find a reasonable solution.
