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By phone. Customers from Australia and Hong Kong, SAR of China can also call the following numbers, from Monday to Friday, excluding. holidays. : Australia: 1800845079 - from 10 am to 10 pm Sydney Time. Hong Kong, SAR of China: +852 800931362 (service in English) - from 8 am to 8 pm Hong Kong Time.
Wp/D/dept-all SHOP IN By changing the location, delivery options of that location will apply and all items will be removed from your Shopping Bag.
You can return any item purchased on YOOX within 30 days of the delivery date. Here’s how: Fill out the Return Form in order to get a Return Number. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
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YOU CAN RETURN ONE OR MORE PRODUCTS BY COMPLETING THIS FORM AND SHIPPING YOUR RETURN PACKAGE WITHIN 30 DAYS FROM WHEN YOU RECEIVED YOUR ORDER. Make sure that the items are in the same condition in which you received them, with the identification tag and seal intact. Enter your order number to proceed with your return.
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