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  1. www.sc.com › hk › credit-cardsDispute Resolution – Standard Chartered HK

    Dispute Resolution. You may initiate a dispute request via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment. Please note that not all credit card transactions are ...

  2. www.sc.com › global › avCard Transaction Dispute Form - Standard Chartered

    Card Transaction Dispute Form. Before you begin to fi ll in this form, please call our 24-hour Phone Banking Team at 1800 747 7000 or (65) 6747 7000 (if calling from overseas) to report your card transaction dispute. A 12-digit reference number will be provided to you. You will be required to fi ll in the reference number below.

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  3. www.sc.com › hk › helpHelp Centre – Payments and Transfers - Standard ...

    Electronic Bill Presentment and Payment Service (EBPP) enables Standard Chartered Online Banking customers to register, receive, view and pay bills anytime and anywhere via the Bank’s internet banking, achieving a more effective management of all bills and payments without any geographical constraints. Back to top.

  4. www.sc.com › hk › helpDigital Services Help Centre – Standard Chartered HK

    Please call our Standard Chartered Service Hotline for assistance. Priority Banking (852)2886-8866. Premium Banking (852)2886-8877. Other customers (852)2886-8888. Can I change the language after logging into SC Mobile App/Online Banking? The desired language must be selected before login.

  5. www.sc.com › hk › helpDormant Account FAQs – Standard Chartered HK

    What will happen if my account turns dormant? How do I know if my account is reactivated? How can I prevent my active account from turning dormant? A bank account will become dormant if there is no activity for 12 months.

  6. www.sc.com › hk › helpSC Pay and Scan & Pay FAQs – Standard Chartered HK

    Looking for something else about SC PAY and Scan & Pay? Explore our help centre now. We can help you on what you are looking for. You can click SC Pay(FPS) button in pre-login entry point or login to SC Mobile and select “Transfer” -> “SC Pay (FPS)” or “Transfer” -> “Local Accounts” -> “SC Pay (FPS)” from the left-hand menu.

  7. www.sc.com › global › avDispute Resolution How it works? - Standard Chartered

    Dispute Resolution Cardholders can initiate a dispute request via the Bank for reversing or refunding the transactions under specific circumstances of the dispute resolution scheme, e.g. unauthorized transactions or the merchant failed to deliver goods