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1. www.newbalance.com.hk › zh › faqs常見問題 - New Balance

   www.newbalance.com.hk › zh › faqs

   • 網頁紀錄

   退回之商品須不影响再销售，并保留原包装。以單獨包裹送貨的商品應單獨退回。 New Balance

2. www.newbalance.com.hk › en › faqsFAQs - New Balance

   www.newbalance.com.hk › en › faqs

   • 網頁紀錄

   • Products
   • Shipping & Delivery
   • Order Enquiries
   • Returns
   • Account
   • Payment Methods

   Do you price match?

   As the official website of New Balance Hong Kong, we cannot match the offers of our independent retailers.However, we do offer the largest available selection of New Balance shoes and apparel, as well as a 14-dayno-hassle Return Policywith Free Returns.

   Do you have a particular shoe in stock?

   New Balance offers the widest selection of New Balance shoes available anywhere, but typically focuses on premierand popular styles in each category. Our site lists all available styles and sizes. If your size isn't listed,it's currently not in stock.

   Does New Balance produce Vegan Shoes?

   Many of our models are made with synthetic materials. However, please note that we do use different types ofglues depending on what is available. Some of our glues will contain animal products as many glues do. Althoughthe shoe may be made of synthetic leather it does not mean it will be completely vegan.

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   How long does delivery take?

   Please see our shippingcosts, methods and delivery times.

   Do you offer free shipping?

   Yes, standard shipping is free on all orders above S$75 by member checkout (final price has to be above S$75including other promotions, i.e Welcome Code).

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   Didn't order on site?

   Items purchased at a New Balance store or our authorised reseller cannot be returned to newbalance.com.hk as thecontract of purchase is with the respective store or reseller. Please contact the store or reseller directly andthey will assist you further.

   How do I cancel or change an order?

   New Balance strives to deliver our customers the best possible experience. Orders process very quickly and cannotbe cancelled or changed. If you have ordered the incorrect size or have made a mistake while entering youraddress, please place a new order with the correct information. You will receive a refund for your first order once it has been returned. Please allow up to 10 business daysafter we receive your package to process your refund and credit your original form of payment.

   Where is my order?

   Packages are typically delivered via our assigned courier service provider, Kerry Express; please see our shipping costs, methods anddelivery times. Please click the below link to track your order: Track Your Order

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   How do I return an item?

   You have 14 days to return your order completely FREE. 1. Call Customer Care at Hong Kong +852 800938547, Macau +853 0800657 or customercare@newbalance.com.hkto stateout your return request and reason for returning. 2. You will then be reached out by our Customer Care to communicate returns instructions. 3. The product(s) to be returned must meet SELLABLE CONDITION, together with the original packaging. Productsthat were delivered in separate parcels should be returned separately. 4. The prod...

   Return / Exchange Exclusions:

   1. products not sold through New Balance Hong Kong Online Store; 2. products that are bought during specific offers or promotional events which explicitly state that return orexchange are not allowed; 3. where the product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, andother merchandise not in re-sale condition; 4. where the electronic invoice or order number issued at the time of purchase is lost; 5. orders that exceed the return / exchange period; 6. o...

   Defective Items

   Delivery charges incurred for returns will be waived if you receive products damaged in transit and/or containinga manufacturer's defect. You have 14 days to return your product(s) by following the returns process. Pleasereturn the product(s) together with the original packaging. Please note that defective items sent back to NewBalance without approval will not be reimbursed. In order to authorize the return of a defective item, please contact us.

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   Do I need to set up an account to order online?

   No you do not need to set up an account to order. Setting up an online account is completely optional. If youwould prefer not to set one up, just skip that step altogether and check out as a "New Customer orGuest". When you create a password during the checkout process, this creates an account on newbalance.com.hk. With thisaccount, you can keep track of your order history, enjoy faster checkout and store multiple shipping addresses. If you would like to set up an account, please click here.

   I forgot my password, what should I do?

   Please click on below link to reset your password: ResetYour Password

   Will you rent my name and contact information to other companies?

   At New Balance, we value your privacy. We do not sell your contact information to other companies. You can feelsafe entering your contact information on our website. Please review our Privacy Policyfor more information.

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   What payment methods do you accept?

   Click herefor moreinformation on payment options.

   How do I know your site is safe?

   New Balance takes credit card information security seriously. To ensure the information you provide online issecure during transmission, we employ leading edge encryption technology and Secure Socket Layers (SSL) whileprocessing any personal information you supply. These controls are certified by Entrust Datacard, a leadingInternet security company. Learn more about Secure Shopping

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3. www.newbalance.com.hk › zh › men男子 996v2 Lifestyle New Balance 香港官方網上商店 - New Balance

   www.newbalance.com.hk › zh › men

   • 網頁紀錄

   這款New Balance 996v2運動鞋以NB設計中的細節為靈感，鞋面採用別具經典的皮革拼麂皮設計，配搭鞋底緩震效能，可輕鬆塑造運動風造型同時讓你感覺舒適自在。中底加入雙密度C-CAP技術，更是提升了穩定性及舒適度。 探索 New Balance 男子 996v2。 會員購物滿港幣$300免運費。

4. www.newbalance.com.hk › zh › 1906r1906 款式 | New Balance 香港官方網站 - New Balance

   www.newbalance.com.hk › zh › 1906r

   • 網頁紀錄

   1906 款式是New Balance的經典鞋款，適合各種場合和風格。網上購買享有免運費和退貨服務，快來選購你的專屬鞋款吧！

5. www.newbalance.com.hk › zh › gender-neutral中性 327 Lifestyle New Balance 香港官方網上商店 - New Balance

   www.newbalance.com.hk › zh › gender-neutral

   • 網頁紀錄

   雖然當時的設計按照現今的標準來說是較為簡單的，然而這十年正是跑鞋真正脫穎而出的重要時刻。. New Balance的327大膽重塑了經典的設計元素，打造新穎而充滿現代感的外觀，為創新不斷的1970年代帶來了衝擊。. 327將歷久不衰的鞋跟線條變得更尖銳利落，加大而 ...

6. www.newbalance.com.hk › zh › privacy-policyPrivacy Policy - New Balance

   www.newbalance.com.hk › zh › privacy-policy

   • 網頁紀錄

   I. 私隱政策. 謝謝您對 New Balance 的信賴。. 我們致力保障您的私隱，並非常重視客戶個人資料的安全及保障。. 本私隱政策說明我們向您收集哪些個人資料、我們如何及為何收集和使用它、哪些人可以查閱它及您擁有哪些私隱權利。. 請仔細閱讀本政策。. 本私隱 ...

7. www.newbalance.com.hk › zh › gender-neutral中性 530 Lifestyle New Balance 香港官方網上商店 - New Balance

   www.newbalance.com.hk › zh › gender-neutral

   • 網頁紀錄

   530是向經典款式致敬的一款。設計將日常時尚風格結合現代科技，配合ABZORB緩震技術，可減輕足底所承受的壓力，穿著更舒適同時可為你的跑步造型注入一份2000年代的獨特復古魅力。 探索 New Balance 中性 530。 會員購物滿港幣$300免運費。