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Cancelling during your stay. If anything unexpected comes up during your stay, we recommend messaging your Host to discuss a solution first. It’s likely that they’ll help you fix it right away. If you’d like to request a refund or cancel your reservation, we can help you start a request with your Host. Message your Host.
In this article. Document the issue and message your Host. Get help from Airbnb to resolve the issue. If there’s an emergency situation or your safety is threatened. If there’s an issue related to home sharing in your community. Document the issue and message your Host. Here’s how to prepare:
It’s always included and always free whenever you host. If a guest causes damage to your place or belongings during an Airbnb stay, you can file a reimbursement request through our Resolution Centre. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.
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