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If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. Before cancelling your stay, find out what your options are if there’s an issue during your stay.
Canceling your guest’s reservation within 24 hours of check-in or during their stay. Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you’ll need to contact us for help with that. In either case, message your guest right away to let them know what’s going on.
Confirm a payment method by going to Account > Payments and payouts and check your payment methods. How-to • Guest. Supported currencies. We support many different currencies and ways to pay. Learn more about them and potential fees associated with your choice. How-to • Guest. Change your payment currency.
Request a partial or full refund from your Host. If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre. Just a note, the Resolution Centre may not be available for use with some hotel stays.
We take steps to protect Airbnb's platform's integrity and mitigate the risks and losses associated with fraud, scams and abuse by taking action against violators. In this article. What we do allow. What we don’t allow. We're here to help. What we do allow.
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