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In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away. Here are some safety tips for Hosts and guests. A dedicated support team is available to all Hosts, guests, and non-profit partners for issues and questions related to Airbnb.org reservations.
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Contact Airbnb Customer Service. Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-437-886-4409. Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during, or after a trip.
You can report a party, noise complaint, or neighbourhood concern here. For help with a reservation, hosting, or your account, contact Airbnb Support —our Neighbourhood Support team is only available to help with concerns related to home sharing in your community. For emergencies: If you feel unsafe or are concerned about your or someone else ...
If your Host believes that you’re responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Centre. You’ll have 24 hours to respond. If you pay the full amount, the request will be closed. If you pay a partial amount, decline the request, or don’t respond to the ...
Host damage protection, part of AirCover for Hosts, reimburses Hosts up to $3 million USD in the rare event your place or belongings are damaged by a guest during an Airbnb stay. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. It also reimburses for extra cleaning ...
