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Contact us by email, chat, or phone at 1-437-886-4409. Did this article help? Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during, or after a trip.
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You can report a party, noise complaint, or neighbourhood concern here. For help with a reservation, hosting, or your account, contact Airbnb Support —our Neighbourhood Support team is only available to help with concerns related to home sharing in your community.
How-to. •. Host. When a neighbour reports an issue. It’s important to keep in touch, so we encourage Hosts and their neighbors to communicate directly to resolve any issues that might come up during a stay. Here are a few pointers to help you avoid potential disagreements with a neighbor:
We’re here for you. Airbnb Support Ambassadors are available 24/7, with a dedicated team that specializes in Airbnb.org issues. Contact us. If you feel unsafe during a stay. In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away. Here are some safety tips for Hosts and guests.
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay.
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