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Your Host can send you a reimbursement request in our Resolution Centre to cover the cost of the damage, and you’ll have 24 hours to respond. In this article. What to do if you break or damage something during your stay. If your Host sends you a reimbursement request through the Resolution Centre. Airbnb may step in to review the request.
Let’s connect! Make sure that the right people have your correct phone number. Hosts need to verify their phone numbers before listing their homes, and guests must have a verified phone number before booking a reservation. Keeping your phone number current—and removing any old numbers—is a good way to keep your account safe.
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Contact us by phone, email or chat. If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request a refund, we’re here to support you.
How-to. •. Host. Changing or cancelling your guest’s reservation within 24 hours of check-in or during their stay. Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options. Reservations become active 24 hours before check-in.
Here are a few things to know. When you can cancel or withdraw a request. First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel and you won’t be charged for the reservation or the service fees. How to cancel or withdraw a request.
How-to. •. Host. Changing the price of confirmed or pending reservations. Here's how to change the price of a confirmed reservation, or send a special offer for a pending request. Confirmed reservations. As a Host, you can change the price of a confirmed reservation by sending your guest a trip change request.
