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Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund. If they accept your request, your refund will be sent to the ...
Confirmed reservations. As a Host, you can change the price of a confirmed reservation by sending your guest a trip change request. If the guest accepts the request, the reservation will be updated and the guest will be charged or refunded if necessary. If they decline or don’t respond, then the reservation will stay as is.
Cancel a reservation request on mobile browser. Tap Trips and select the reservation you want to change. For a reservation that says Pending, tap Withdraw request. Tap Cancel request. Note: Some reservations may generate additional charges or temporary authorizations. Find out more about when and how you’re charged for a reservation.
If your Host believes that you’re responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Centre. You’ll have 24 hours to respond. If you pay the full amount, the request will be closed. If you pay a partial amount, decline the request, or don’t respond to the ...
