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  1. Promise’s branches are all over Hong Kong, including Causeway Bay, Mong Kok, Kwun Tong, etc. Find your local branch now. Call our hotline at 31991199 or apply online.

  2. For any enquiries, please contact our Enquiry and Complaint Hotline at 3199 1199 during office hours. We apologize for any inconvenience caused. New Applicant Hotline

  3. As a wholly owned overseas subsidiary of the Group, Promise (Hong Kong) Co., Ltd implements its customer service philosophy and is committed to providing suitable financial support and flexible personal loan solutions, building reliable relationships with our customers.

  4. Please contact our customer service representative at 3199 1199 or visit any Promise branches during office hours for assistance.

  5. If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. New Applicant Hotline 3199 1199

  6. 24-hour Member Hotline. The above services will gradually be resumed as soon as practicable after 07:30 am on 30 March 2024. In light of the above, we therefore recommend customers to make necessary arrangements in advance for the required services. We apologize for any inconvenience caused. Promise (Hong Kong) Co., Ltd. 2024.03.01.

  7. You may contact our Customer Service Hotline at 3199 1199 during office hours (Mon-Fri: 9:00am-7:00pm; Sat: 9:00am-5:30pm).

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