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- Overview
- If your screen is black or frozen
- If your iPhone turns on but gets stuck during start up
- If you need more help
If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.
iPhone screen is black or frozen
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1.Press and quickly release the volume up button. 2.Press and quickly release the volume down button. 3.Press and hold the side button until you see the Apple logo (this takes around 10 seconds). 4.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 5.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1.Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1.Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
If you see the Apple logo or a red or blue screen during startup, try these steps:
1.Connect your iPhone to a computer.
2.Select your iPhone on your computer.
3.While your iPhone is connected, follow these steps:
•On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
•On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
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Contact Apple for support and service - Apple Support. Find a phone number for your country or region, or start a SignTime session. The United States and Canada. Latin America and the Caribbean. Europe and Türkiye. Africa. Asia-Pacific. Middle East. Get help online. Start your support request online. The United States and Canada. United States.
Force restart iPhone. If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.
如果沒有 iPhone，如何取消配對 Apple Watch. 在 Apple Watch 上，點一下「設定」>「一般」>「重置」>「清除所有內容與設定」。 系統提示時，請輸入密碼。 若為 GPS + 行動網路機型，請選擇要保留或移除行動方案。 若要讓 Apple Watch 與 iPhone 再次配對，請保留方案。 若不想讓 Apple Watch 與 iPhone 再次配對，請移除方案。 如果不打算與其他手錶或 iPhone 配對，你可能需要聯絡電信業者，以取消訂閱行動網路服務。 點一下「全部清除」以進行確認。 這會將你的 Apple Watch 重置為出廠預設值。 現在你可以 重新設定 Apple Watch 。 你需要有手錶的相關聯 Apple ID 和密碼，才能關閉「啟用鎖定」。
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