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Log In. Document Upload. Simply submit your supporting documents anytime and anywhere. Complete the loan application at your fingertips without visiting our branches. Upload Now. Any question? We are happy to help! For more information about our member services, check out the FAQs.
Contact Us. Customers are welcome to contact us through the following channels. New Applicant Hotline. 24-hour Member Hotline. Our Branches. Online Enquiry. Promise’s branches are all over Hong Kong, including Causeway Bay, Mong Kok, Kwun Tong, etc. Find your local branch now. Call our hotline at 31991199 or apply online.
If you still can't log-in, please check the following: Check if the time of your computer is correct (the time should not deviate from the Hong Kong standard time as per the Hong Kong observatory by more than 20 minutes, including year, month and date)
Can't find what you need from the FAQ section? PROMISE is here to help! Submit your enquiry or opinions via the form below and we will get back to you as soon as we can.
Browse all the FAQs to find out about the loan application and approval process, handling fees, settlement, revolving loan, and repayment.
Log-in / Manage Member Account. It is our pleasure to assist you! If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. Having technical troubles in managing your member accounts or applying for loans? Promise is here to help!
How can I check my application progress and approval result? You may contact our Customer Service Hotline at 3199 1199 during office hours (Mon-Fri: 9:00am-7:00pm; Sat: 9:00am-5:30pm). How to withdraw the loan?
