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  1. Response rate. Your response rate is the percentage of new enquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. If a guest sends you an enquiry—a question, or any kind of message other than a reservation request—via Contact Host, you’ll need to respond to ...

  2. First, make sure your device is up to date. Then try uninstalling and reinstalling the app—an outdated version might be causing problems. If you’re having issues while hosting or traveling, you can always go to Airbnb.com to continue booking trips, sending messages, and accessing your reservation details. Go to Google Play or the Apple App ...