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Here’s a summary to help you determine if your reservation is eligible. If you booked on or before 14 March 2020, your reservation is eligible if all of the following are true The check-in date is within the next 45 days from today and you haven’t already cancelled it and you haven’t already checked in ...
On March 11, 2020, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. In response, we have provided the following coverage for COVID-19 under our ...
COVID-19 safety requirements for Hosts & guests. Wear a mask and practice social distancing when required by local laws or guidelines. Stay a minimum of 6 feet (2 meters) apart from each other at all times. Hosts should consider limiting their Experience to a maximum of 10 participants, including any Hosts or Co-Hosts.
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area. Wash your hands properly with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60% ...
Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Important: Claims must be submitted within 14 days of cancellation.
If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. Some examples include: The guest makes it clear they’ll likely break one of the Host’s House Rules, like bringing a pet or smoking. The guest has several unfavourable reviews or a lack of profile information ...
If a message from a guest makes you uncomfortable, let us know by flagging it. Just open the message thread and click or tap the flag icon next to the message you want reviewed. Read tips on how to navigate hosting challenges and plan for the unexpected in the Resource Centre. If you find that a guest is breaking one of the House Rules or has ...
