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  1. Promise’s branches are all over Hong Kong, including Causeway Bay, Mong Kok, Kwun Tong, etc. Find your local branch now. Call our hotline at 31991199 or apply online.

  2. Enquiry and Complaint Hotline : 3199 1199 Overview of Loan Product Information: The minimum and maximum repayment period is 3 months and 84 months respectively.

  3. You may go to "Member Log-in" on the Promise website or call our 24-hour Member Hotline at 3199 1111, to check the latest information of your account (e.g. outstanding principal amount, etc.). What should I do if I forget my member ID?

  4. Contact Us. Online Enquiry. Can't find what you need from the FAQ section? PROMISE is here to help! Submit your enquiry or opinions via the form below and we will get back to you as soon as we can. *Fields must be filled. Opinion or Enquiry* Do you want us to reply? Yes No. Title* Name* Are you a member of Promise? Yes No.

  5. It is our pleasure to assist you! If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. Having technical troubles in managing your member accounts or applying for loans? Promise is here to help! Loan is transferred instantly upon approval!

  6. With our specialised "membership hotline" and "online loan application service", we provide our members with comprehensive assistance by telephone hotline and online platforms, making Promise a popular loan company among the public.

  7. You can apply on this website, call our New Applicant Hotline at 3199 1199 or visit any of our branches.