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MyCigna is an online customer portal for you to process claims as well as to make enquiries. For your convenience, login to MyCigna now for further assistance!
對保險方案有任何的疑問？ MyCigna是個方便顧客的網上平台，讓您輕鬆地索償，也可以順便諮詢客服一切有關保單的問題！ 現在就登入MyCigna！
App Online Notification. Android - Scan and download MyCigna HK through Google Play. PlayStore: IOS - Scan and download MyCigna HK through App Store. AppStore: MyCigna App is just upgraded! Download it for a better experience and complete the registration on your mobile. Return to Login Page.
Claims. Q: How long will it take to process a claim? A: In general, your claim status should be updated within 2 working days. For any claims payment, it should be ready within 3-6 working days after notification (if any). Q: If I submit the claim documents through portal, do I still need to send original receipts to Cigna Healthcare? A:
請輸入您的身份證明文件號碼。 請輸入所有字元包括括號內的數字。 如您的香港身份證號碼為A123456 (7) ，請輸入為A1234567。 如您是信諾團體僱員保障計劃成員登記之配偶或家屬，請輸入完整的會員編號以作登記。 如您的會員編號為90000-0000-01，請輸入90000-0000-01。 證件類型. 出生日期. 返回登入頁面.
步驟一. 按「我的索償」 步驟二. 按「處理中」 步驟三. 按「未提交」的索償. 問: 我能夠在填寫索償途中儲存嗎？ 答: 可以，你可以在「我的索償」裡的「處理中」繼續完成你的索償。 問: 我如何回覆需要補充資料的索償？ 答: 步驟一. 在主頁中橙色欄位看見「您有xx個訊息。 」 步驟二. 擊點橙色欄 步驟三. 選擇你的索償 步驟四. 按「回復」鍵輸入你的訊息 步驟五. 按「遞交」鍵. 問: 當我提交索償申請後，My Cigna會即時顯示相關記錄嗎？ 答:
Registration. Please enter your Identity Document Number. Please enter all characters excluding symbols. E.g. For HKID number A123456 (7), please enter as A1234567. If you are the registered spouse or dependent of Cigna's Employee Benefits Plan, please register by your full Member ID. E.g. For Member ID 90000-0000-01, please enter as 90000-0000-01.
