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  1. Promise can help you choose the most suitable personal loan, which the application procedure is simple, to resolve your financial needs e.g. cash flow, credit card payment, education needs, advanced studies, relocation, home renovation, travel, etc. We consider ...

  2. Applicant must provide the following information: Information on HKID card, Residency information (e.g. phone number, address, etc.), Job information (e.g. company phone number, address, etc.), and Following documents are also required: Hong Kong ID card Bank

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  4. If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. Having technical troubles in managing your member accounts or applying for loans? Promise is here to help! Loan is transferred instantly upon approval! Learn more now.

  5. Do I have to use my "one-time password" instantly or can I wait until I am free to do so? The "one-time password" is only applicable to an instant log-in within a time limit. The "one-time password" will expire if unused within a set period of time after being issued.

  6. How can I check my application progress and approval result? You may contact our Customer Service Hotline at 3199 1199 during office hours (Mon-Fri: 9:00am-7:00pm; Sat: 9:00am-5:30pm). How to withdraw the loan?

  7. How do I check the remaining repayment tenure period after applying for a revolving loan using the 24-hour Member Hotline / the member zone on the Promise website? Please contact our customer service representative, 3199 1199 or visit any Promise branches in person or contact any Promise branches for enquiries.

  8. Can't find what you need from the FAQ section? PROMISE is here to help! Submit your enquiry or opinions via the form below and we will get back to you as soon as we can. Overview of Loan Product Information: The minimum and maximum repayment period is 3