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3 天前 · Requirements: A recognised university degree. At least 3 years of relevant work experience in complaint handling, conciliation / mediation work or related duties. Completed mediation course / accredited mediator is an advantage. Good command of English, Cantonese and Putonghua.
3 天前 · Render advice to the public on consumer issues. Handle difficult cases escalated by colleagues, pacify complainants with interpersonal skills and collect feedback on improvements to consumer protection work of the Council. Prepare reports on complaints cases.