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  1. Changes and cancellations. If you or your guest needs to cancel or update a reservation, we’ve got you covered. We’ll help you navigate any cancellations or alterations, and explain what happens when changes are made. Processing cancellations. Plans change, and that’s okay.

  2. Here’s how to find the cancellation policy for your Experience reservation: Before you book. You can find cancellation details on the Experience page under Things to know, and during the booking process—before you pay. After you book. To find the policy and cancellation options for your Experience reservation: iOS app. Android app. Mobile browser.

  3. Click Cancellation policy. Next to your policy, click Edit. Make your selection and then click Save. What happens to the cancellation policy for existing reservations when you make a change. Any changes you make to your cancellation policy will only apply to future reservations and won’t affect any pending or confirmed reservations.

  4. Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund through the Resolution Center. Here’s how refunds work when things don’t go just as planned. How you’ll get your money. Need to request a refund before or after a trip or Experience?

  5. How-to. •. Guest. What's refunded when you cancel a reservation. You were all set to travel and now something’s come up. Find out how to cancel your stay or Experience. And please note that your refund is subject to the Host’s cancellation policy. Pay over time with Klarna.

  6. The service fee is refundable if you cancel before your reservation’s free cancellation period ends or if your Host decides to refund you in full after you cancel. Find out if you’ll be refunded the service fee.

  7. If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. Before cancelling your stay, find out what your options are if there’s an issue during your stay. You can go to your trips to cancel or make changes to your reservation.