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  1. whether your email settings have caused any email sent by us to be filtered as spam/ junk mail. whether the email address which you have registered with us is up-to-date. If in doubt, please call our Customer Service Hotline below. Priority Banking (852)2886-8866. Premium Banking (852)2886-8877.

  2. CREDIT CARDS FORMS AND DOCUMENTS. Additional Benefits Form [PDF] Direct Debit Authorization (for HKD Account) [PDF] Direct Debit Authorization (for CNY Account) [PDF] Octopus Automatic Add Value Service Application/Change Request Form [Online Form] Octopus Automatic Add Value Service Application/ Change Request Form [PDF]

  3. Standard Chartered Bank - Help Centre offers you a convenient way to learn more about our Online Banking's payments and transfers. Find out more! These are codes representing how to arrange for the local and overseas bank charges. By choosing “SHA“, the bank charges incurred locally will be paid by you as the remitter. ...

  4. Important Reminder. Please do not download transaction histories when using public PC. If you confirm to download it via public PC, please be reminded to delete the file permanently after use. Step 1: Click on Download CSV file. Step 2: Save the document. Step 3: Open the Excel document. Step 4: Adjust the column width. Back to top.

  5. Never download files (including email attachments) without verifying that they are from a legitimate source. To access our banking services or resources, visit our website at https://www.sc.com/hk/. Delete junk and chain emails. If you have opened one, do not

  6. Download PDF. HKD Cheque Book Request Form. Now you can order HKD Cheque Book online or via SC Mobile. Simply login to Standard Chartered Online Banking and click “Help & Services” -> “Cheque Book Request” to submit your requests. For SC Mobile, please click “Services” -> “Service Request” to submit your request after login.

  7. Dispute Resolution. You may initiate a dispute request via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment.

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