搜尋結果
Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix the issue.
No problem! Go to the Resolution Centre to open a refund or payment request. You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre. Where to find your Resolution Centre requests.
Start a request within 24 hours. If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund.
