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If you need to change a guest’s reservation within 24 hours of check-in or during their stay, just send your guest a trip change request. If you need to cancel your guest’s reservation within 24 hours of check-in or during their stay, you’ll need to contact us for help with that.
24-hour free cancellation period for reservations in California. Cancellation policies for Hosts. Find the cancellation policy before you book. You can find cancellation details on the listing page, and during the booking process—before you pay. Find the cancellation policy for a confirmed reservation. iOS app. Android app. Mobile browser.
Find details on what to do if you have a travel issue that prevents you from being able to complete an Airbnb Experience. Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation.
Get help with your reservations, account, and more. You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available.
You can get a full refund for any adventure if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of purchase. Host-initiated cancellations. How-to • Guest. If your Host cancels your reservation. If your reservation is cancelled by your Host, you'll get a full refund.
If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. Before cancelling your stay, find out what your options are if there’s an issue during your stay.
If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund.
