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If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request a refund, we’re here to support you.
Cancelling during your stay. If anything unexpected comes up during your stay, we recommend messaging your Host to discuss a solution first. It’s likely that they’ll help you fix it right away. If you’d like to request a refund or cancel your reservation, we can help you start a request with your Host.
Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don’t agree to the amount within 72 hours, reach out to us for
What to do if the place you're staying in isn’t clean at check-in. Always message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request a refund, we’re here to support you.
Discovering the world of hosting. Learn more about the benefits of hosting, how Airbnb protects you, and how to get started.
Responsible hosting in Canada. You can read this article in English or French. We’ve put together this article to help hosts on Airbnb become familiar with hosting responsibilities, and to provide a general overview of different laws, regulations, and best practices that may affect hosts. You’re required to follow our guidelines, like our ...
Every booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
