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Updated 3 May 2023. Download the templates. Communicating effectively with guests is the first step toward a positive guest experience. As a Host, you help guests feel comfortable and can encourage good reviews by communicating clearly and promptly from the moment they express interest in your space until after they’ve checked out.
Every booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to re-book, we’ll give you a full or partial refund.
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Guest. Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you’re interested in their place or experience. For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed. Learn more about why it’s good to keep communication and transactions on Airbnb.
2024年3月26日 · The Airbnb 2023 May Release introduces 25 upgrades for Hosts, plus an extra eight upgrades for Hosts who use API-connected software. These are designed to help you track the quality of your listings more easily and support your day-to-day hosting operations.
Co-Hosts help listing owners take care of their home and guests. They’re often a family member, neighbour, trusted friend or someone the Host has hired to help with the listing. Hosts can always contact Co-Hosts by phone or email. What is a Co-Host?
How-to. Inviting employees to join Airbnb for Work. You can create an invite page for your company and send employees a link to join. How-to. How do I remove someone from my Airbnb for Work programme? You can search for the employee and then remove them from the programme via your Airbnb for Work dashboard. How-to.
How to read and send messages. You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or… How-to. Contacting Hosts. If you want to find out more about a place or experience before booking, you can message the Host on Airbnb. How-to. Why we review messages on Airbnb.
