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  1. Online Enquiry. Promise’s branches are all over Hong Kong, including Causeway Bay, Mong Kok, Kwun Tong, etc. Find your local branch now. Call our hotline at 31991199 or apply online.

  2. Email Address. Have a question about our loan products or have any comments? Contact us and we will be happy to help in any way we can.

  3. Inheriting professional knowledge and achieving customer service excellence. Promise (Hong Kong) Co., Ltd is a 100% wholly owned overseas subsidiary of SMBC Consumer Finance (hereinafter "SMBCCF"), one of the leading consumer finance institutions in Japan.

  4. www.promise.com.hk › en › faqFAQ | Promise HK

    Important Information. Our Company has recently received reports from our customers concerning fraudulent impersonation of our staff or representatives, demanding repayment of loan. Please click here to know the details. FAQ. Select a category first, then choose a relevant question for more details. Apply For a Loan.

  5. You may contact our Customer Service Hotline at 3199 1199 during office hours (Mon-Fri: 9:00am-7:00pm; Sat: 9:00am-5:30pm).

  6. Technical Support. It is our pleasure to assist you! If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. Manage your member account by simply logging in now.

  7. About Promise. Since its establishment as a licensed money lender in Hong Kong from 1992, Promise continues to provide convenient financial services to its customers. We put our customers first, providing flexible and trustworthy personal loan solutions to help them relieve their cash flow needs anytime and anywhere. Sustainability.

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