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If you get a message that your reservation couldn’t be completed when you’re booking a place to stay, there are a few things you should check. Keep reading for some of the most common reasons guests can’t book a reservation. In this article. Identity verification. Party prevention. Payment issues. Listing availability. Identity verification.
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Our Re-booking and Refund Policy and basic requirements for Hosts help protect guests from things like last-minute host cancellations, lock-outs and listings that are misrepresented, unsanitary or lacking in promised amenities or other items.
We're here to help. If you witness or experience behaviour that goes against our policies, please let us know. While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on Airbnb’s community policies.
How-to. •. Host. Respond to a request. Congrats! Someone out there is hoping to call your place home for a little while. You have 24 hours to act on requests before they expire, so set up notifications to ensure you get them as soon as possible. In this article. What to expect. Expired requests. What to expect.
No problem! Go to the Resolution Centre to open a refund or payment request. You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre.
Canceling your guest’s reservation within 24 hours of check-in or during their stay. Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you’ll need to contact us for help with that. In either case, message your guest right away to let them know what’s going on.
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