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2020年11月19日 · How to personalise and schedule messages. Go to the messaging settings in your Messages tab to write and schedule messages. You can personalise these messages by inserting shortcodes. These placeholders pull information from both your listing and your guest’s reservation, like your house rules and their name and check-in date.
Sending quick replies. You can use quick replies anytime you’re messaging with guests. Choose a quick reply by selecting the icon next to ‘Write a message’. Or use the AI-suggested quick replies feature, and it’ll suggest one for you. AI recognises certain topics in messages from guests and your quick replies.
How-to. •. Host. If your guest cancels. It happens—plans change! If a guest needs to cancel their reservation, we’re here to help you with a quick rebound. When a guest cancels: We’ll notify you immediately. We’ll unblock the reservation dates. We’ll coordinate payouts and refunds. In this article. Your payout when a guest cancels.
2021年5月4日 · Setting up a cleaning routine helps make turnover tasks easier. Consider hiring a professional cleaner to help maintain consistency. Choose bedding and towels in similar colours, so you can wash them all at once. Keep an extra set of bedding and towels on hand for quicker turnarounds between guests. Plan for a regular deep clean to make ...
Invite them to book: This is the fastest way to clinch a reservation after an enquiry—all the guest has to do is confirm your invitation. Send a special offer: Depending on what they’re asking, try suggesting a different price, date or listing that might work better. Respond within 24 hours. Guests who send an enquiry are usually searching ...
Service fee refunds. If you need to cancel, you may be able to receive a refund on your entire reservation, including the service fee. So how does it work? When the service fee is refundable.
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