搜尋結果
When violations occur, we aim to first provide information to Hosts about the policy and issue warnings. However, Airbnb may temporarily suspend or remove listings for repeated or severe violations of the ground rules. In this article. Listing suspensions. Existing reservations.
Your space. Cleanliness. Get tips to keep your space consistently, sparkling clean—and your guests happy. 4 articles. How to welcome your first Airbnb guests. Create a memorable stay for your guests—every time. 3 min read. How to put Airbnb's 5-step cleaning process into practice. Get guidance on implementing the 5-step cleaning process. 7 min read
•. Host. Do I have to refund my guests when they make a complaint? Our Re-booking and Refund Policy and basic requirements for Hosts help protect guests from things like last-minute host cancellations, lock-outs and listings that are misrepresented, unsanitary or lacking in promised amenities or other items.
Guide. •. Experience Host. Changes and cancellations. If you or your guest needs to cancel or update a reservation, we’ve got you covered. We’ll help you navigate any cancellations or alterations, and explain what happens when changes are made. Processing cancellations. Plans change, and that’s okay.
If a Host cannot honour a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their guest time to adjust their plans. If the check-in time is within 24 hours, the option to cancel online won't be available—the Host will need to contact us.
Top-rated homes & boutique hotels. Team-building experiences. Collaborative spaces. The comforts of home, on the road. Whether you’re going on a business trip or relocating to a new city, find homes and boutique hotels with 5-star reviews from other business travellers. Explore work-ready places to stay. Team building made easy.
Airbnb’s internal complaint handling process is available to eligible business hosts for complaints relating to: Alleged non-compliance of Airbnb with any obligations under the European Union (EU) Platform-to-Business Regulation which affects you.
