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You can ask the Host to fix the issue, request a refund of the cleaning fee, or, for severe issues, you could request to cancel your reservation for a full refund of the remaining nights. Wait for a response: If your Host declines or doesn’t respond, you can ask Airbnb to step in to help. Airbnb will refer to the Rebooking and Refund Policy ...
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
