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  1. www.consumer.org.hk › en › complaints-and-servicesComplaints & Services - Consumer Council

    The Council handles complaints by means of conciliation, providing a platform for the consumer and the trader to resolve disputes by mutually acceptable agreements. The Council is not a law enforcement agency and does not possess the power of investigation or adjudication.

  2. www.consumer.org.hk › en › complaint-formComplaint Form - Consumer Council

    If the negotiation with the trader is in vain, you are welcome to lodge a complaint with the Consumer Council. We would help conciliate a settlement between you and the trader. Please fill in the form with details of your complaint, including your name, correspondence address/email address, contact telephone number, trader’s information ...

  3. www.consumer.org.hk › en › complaints-and-servicesComplaint and Enquiry Channels - Consumer Council

    You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation.

  4. www.consumer.org.hk › en › contact-usContact Us - Consumer Council

    General Enquiries. For consumer complaints or enquiries, please use electronic complaint form or electronic enquiry form.

  5. www.consumer.org.hk › enConsumer Council

    Complaint & Enquiry Channels. E-Form. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. Complaint Enquiry. Consumer Council Services Centres. Location. 2022.06.22. Shopping Guide. Trivia About Dementia: What is “Alzheimer’s Disease”?

  6. www.consumer.org.hk › ws_en › faqFrequently Asked Questions | Consumer Council

    5 天前 · What kinds of complaints would the Council handle? Complaints on goods and services purchased from traders by individual consumers for private use or consumption.

  7. appointment.consumer.org.hk › en › complainConsumer Council Booking System

    The kinds of complaints which the Council handles: Complaints on goods and services purchased from traders by individual consumers for private use or consumption. Complaints of the following nature would probably fall outside the Council’s scope of work:

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