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Contact us by email, chat, or phone at 1-437-886-4409. Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during, or after a trip.
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You can report a party, noise complaint, or neighbourhood concern here. For help with a reservation, hosting, or your account, contact Airbnb Support —our Neighbourhood Support team is only available to help with concerns related to home sharing in your community. For emergencies: If you feel unsafe or are concerned about your or someone else ...
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away. Here are some safety tips for Hosts and guests. A dedicated support team is available to all Hosts, guests, and non-profit partners for issues and questions related to Airbnb.org reservations.
We do our best to keep you safe by reviewing messages on the Airbnb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links. You can help. If you get a suspicious message, let us know by reporting it or flagging it.
Health and safety requirements for Airbnb stays. During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both Hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control.
