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  1. If you’re experiencing difficulty logging in, first try resetting your password. While there’s no harm in guessing a forgotten password a few times, keep in mind that too many incorrect guesses in a short period will temporarily lock your account.

  2. Join a global community of travellers and local hosts on Airbnb. Log in with your email address, Facebook or Google.

  3. Want to update your profile or edit your account? No problem! Here you’ll find info on how to reset your password, upload a new profile pic or change your email address.

  4. Get help or contact Airbnb Support. Whether you’re a Host or guest, find help before, during or after a stay. In this article. Contact your Host or guest. Explore the Help Centre. Visit the Resolution Centre. Contact Airbnb Customer Service.

  5. If you can’t add a new phone number to your account online or can’t log in with an existing one, try these steps: Log out, clear your cache, and then log in and try again. Disable any extensions or use an incognito or private browsing window. Try a different internet browser.

  6. Change your Airbnb password. Review when you last logged into your account and confirm you recognise the devices and locations that logged in. Check that your contact info, profile photos, listings and payout methods haven’t been changed by someone else. Confirm that any reservations in your account were made by you.

  7. We require primary Hosts, co-Hosts and booking guests to be verified for all stays on Airbnb. Certain Airbnb Experiences may require identity verification as well. Verifying your identity means verifying certain personal information, such as your legal name, address, phone number or other contact details.

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