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2022年5月31日 · Community policy. Extenuating Circumstances Policy and the coronavirus (COVID-19) Note: As of 31 May 2022, we have updated COVID-19 coverage under our Extenuating Circumstances Policy: • For reservations made on or after 31 May 2022, the below COVID-19-related circumstances are no longer covered.
Here’s a summary to help you determine if your reservation is eligible. If you booked on or before 14 March 2020, your reservation is eligible if all of the following are true The check-in date is within the next 45 days from today and you haven’t already cancelled it and you haven’t already checked in ...
