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How-to. •. Guest. Cancelling a trip due to extenuating circumstances. Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options. Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:
Rules. Cancellation options due to COVID-19. To find your current options, go to cancel your reservation and choose the option that your travel plans have changed because of COVID-19. How-to. Rebook a cancelled reservation. While you can't restore a cancelled reservation, you can contact the Host and book a new reservation. How-to.
How cancellations work. Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation, figure out your refund, or find out what to do if something doesn’t go as planned. If you need to cancel.
Go to Reservation details and find the Experiences cancellation policy. If you want to know what your refund will be, start cancelling your reservation and we’ll show you a detailed breakdown. Extenuating circumstances. Have an emergency and need to cancel? Check out our Extenuating Circumstances Policy to make sure you qualify.
Start a request within 24 hours. If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund.
Guide. Changes, cancellations, and refunds for Hosts. Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s helpful info on how to cancel, what happens if you do, and how to use the Resolution Center. If your guest makes changes or cancels their reservation.
How to cancel or withdraw a request. The simplest way is to find the message thread with your Host and select Withdraw request . iOS app. Android app. Mobile browser. Cancel a reservation request on desktop. Click Trips and select the reservation you want to change. For a reservation that says Pending, click Withdraw request. Click Cancel request.
