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Listing availability. Double-check that the dates you want are available if you can’t book. You may also want to message the Host by clicking or tapping Contact Host on the listing. They may have some requirements, like minimum nights to book, that your request doesn’t meet. Still can’t book your reservation? Contact us for more help.
Airbnb offers Host Damage Protection as a contractual guarantee from Airbnb for the benefit of Hosts that is triggered only after a Responsible Guest, as primary obligor, defaults on their primary performance obligation to pay Hosts under the Airbnb Terms of Service (“Terms”) for Damage Claims that they are responsible for.
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Checking out today. The guest will check out within 24 hours. Change pending. Either the Host or guest has initiated a trip change. Confirmed. The trip request was accepted, either by the Host or automatically via Instant Book.
How-to. Change or reset your password. Learn how to reset your password or create one for Airbnb if you’ve been logging in a different way. How-to. Edit your account settings. You can edit your account settings, as well as some information on your public profile, from your Account section. How-to. Merging multiple accounts.
No problem! Go to the Resolution Centre to open a refund or payment request. You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre. Where to find your Resolution Centre requests.
Start a reimbursement request. Host liability insurance protects you in the unlikely event that you’re found legally responsible for a guest being hurt or their property being damaged or stolen during an Airbnb stay at your place. Start a liability claim. AirCover for Hosts programmes. Host damage protection.
Pay for a monthly stay. For a monthly stay (28 nights or more), you’ll be charged a first month payment and the rest will be collected in monthly instalments. How-to. Submit statements for payment verification. On a desktop or laptop computer, your billing statement can be uploaded as either a PDF or photo.
