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Here’s how to prepare: Document the issue: If possible, take photos or video to document like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix the issue.
If a guest causes damage to your place or belongings during an Airbnb stay, you can file a reimbursement request through our Resolution Centre. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. Learn about the process. Host damage protection isn’t an insurance policy.
Start a request within 24 hours. If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund or request to cancel your reservation for a full refund.
You can track your refund a couple of ways. You can go to Trips, select the reservation and then select Track refund. Or you can: iOS app. Android app. Mobile browser. Click Profile > Account > Payments & payouts. Under Payments, click Manage payments. Select the payment transaction to show Refund status.
Te wāhi whakangā is a place of rest. Relax in a hot bath on the private balcony overlooking St Clair beach and breathe in the cool sea air. This cozy studio is the perfect place for a restful getaway. The space has a queen bed, TV, WiFi, heatpump/AC, separate bathroom and a kitchenette with fridge, microwave and toaster.
Host liability insurance protects you in the unlikely event that you’re found legally responsible for a guest being hurt or their property being damaged or stolen during an Airbnb stay at your place. Start a liability claim. AirCover for Hosts programmes. Host damage protection. Get details about what’s eligible and how to request reimbursement.
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