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Submit a request to your Host: you’ll describe the issue, provide photos if you can and let the Host know how you’d like to resolve it. It’s important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don’t respond in 1 hour, you can ask Airbnb ...
It’s always included and always free whenever you host. If a guest causes damage to your place or belongings during an Airbnb stay, you can file a reimbursement request through our Resolution Centre. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.
For any other safety issues, you can always reach us through our dedicated 24-hour Safety Line. Contact us by phone, email or chat. If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request ...
How identity verification works. We require primary Hosts, co-Hosts and booking guests to be verified for all stays on Airbnb. Certain Airbnb Experiences may require identity verification as well. Verifying your identity means verifying certain personal information, such as your legal name, address, phone number or other contact details.
When you're booking a stay in California at least 72 hours before check-in, you'll have 24 hours to cancel for a full refund. We're doing this to comply with California law and to improve the booking experience. Note: You may have more than 24 hours to cancel for a full refund, depending on your Host’s cancellation policy.
