搜尋結果
No problem! Go to the Resolution Centre to open a refund or payment request. You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre. Where to find your Resolution Centre requests.
Here’s how to prepare: Document the issue: If possible, take photos or video to document like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix the issue.
Cancelling during your stay. If anything unexpected comes up during your stay, we recommend messaging your Host to discuss a solution first. It’s likely that they’ll help you fix it right away. If you’d like to request a refund or cancel your reservation, we can help you start a request with your Host. Message your Host.
